- Provides feedback that enhances job results
- Leads to ongoing personal and professional development
- Reduces stress and creates psychological security
- Helps improve interpersonal relationships
- Helps develop the ideal organizational climate
Golden Rules of Giving Criticism:
- Give criticism in private.
- Do not sound threatening.
- Keep the criticism balanced.
- Focus on the problem, not on the person's personality.
- Don't overstate the problem by using words such as "always," "never" or "worst."
- Give criticism soon after the event.
- Pose questions that let the person do the work for you.
- Stick to one subject. Don't string together criticisms at one sitting.
- Don't remind people of previous instances that were resolved.
- Use the "I" mode.
Golden Rules of Receiving Criticism:
- Welcome feedback.
- Listen to the criticism.
- Maintain eye contact and open body language as you listen.
- Restate the criticism to make sure you understand it.
- View the criticism as an attempt to fix a problem, not a personal attack.
- Focus on possible solutions to each criticism.